CPD VIDEO

Finding a pest risk is only the start. What happens to your recommendation after the service report has been sent?

In this sponsored session, Taylan Karakas from Insectram looks at one of the most common frustrations in professional pest management: good recommendations being raised, but never properly assigned, completed or checked.

Taylan explains why effective pest management depends on “closing the loop” between the technician, client contact, maintenance teams and anyone else responsible for putting corrective actions into place.

The session covers:

• Why a written recommendation is not the same as a completed control measure
• How important findings can get lost between reports, emails and different departments
• Why every significant action needs a clear owner and deadline
• How pest risks can escalate when relatively simple repairs are delayed
• The importance of prioritising recommendations according to risk
• What evidence should be recorded when corrective work has been completed
• Why pest professionals should verify that an issue has genuinely been resolved
• How better tracking can support audits, client meetings and recurring pest investigations
• The role technology can play in keeping recommendations visible between visits.

Taylan also demonstrates how recommendations can be recorded, assigned, evidenced and verified within Insectram, including the ability to reopen an issue if the corrective action has not dealt with the original risk.

His key message is simple: Finding is not fixing. Seeing is not action. Closed should mean verified, not merely promised.

All information is correct at the time of filming. This video is taken from BPCA's Digital Forum 39.

Views of the speakers are their own and not necessarily shared by BPCA.

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